Effective Date: 01-Sep-2025
Governing Law: State of Delaware, USA
At Siftron, we strive to provide excellent service to all of our clients. This Refund &
Cancellation Policy outlines the terms under which you may cancel our Services and request
a refund.
Service Cancellation
Client-Initiated Cancellation:
You may cancel your service agreement by providing at least 7 days’ written
notice via email or official communication channel.
Any outstanding invoices must be paid in full before the cancellation is
finalized.
Siftron-Initiated Cancellation:
We reserve the right to suspend or terminate Services at any time for violation
of our Terms of Service, non-payment, or misuse of our Services.
To initiate a return, please contact our support team at info@siftron.com for further
instructions.
Refund Policy
Eligible Refunds:
If you have prepaid for Services and cancel before the agreed service period
begins, you are eligible for a full refund of unused fees.
If Services have already been rendered (e.g., loads dispatched, routes
planned, invoices processed), refunds will be issued on a pro-rated basis for
any unused portion of the service period.
Non-Refundable Fees:
Setup fees, administrative charges, and fees for completed work are
non-refundable.
Disputes & Resolution
If you believe you are entitled to a refund, you must submit a written request within 14 days
of service cancellation. We will review and respond to your request within 10 business
days.
No Guarantee of Loads or Revenue
Siftron provides dispatching and support services but does not guarantee the availability of
loads, specific rates, or revenue outcomes. Refunds will not be issued on the basis of
business performance.
Governing Law
This policy is governed by the laws of the State of Delaware, USA.
Contact Information
For cancellation requests or refund inquiries, contact us at:
SIFTRON ELD SYSTEM INC.
Email: info@siftron.com
Phone: 833-667-0054
Address: 8 The Green, Ste A, Dover, DE 19901, USA
By purchasing from Siftron, you agree to our Return & Refund Policy.